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Jobs / Counselor in Australia
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Sonova·7 hours ago
7 hours agoBe an early applicant

Client Care Performance Coach

city, AustraliaFull-timeMid · 2-5 years

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About this role

We are looking for a Client Care Performance Coach to mentor and support our Client Care teams across Queensland. You will drive performance improvements, ensure consistent implementation of policies, and collaborate with senior clinicians. Ideal candidates have extensive experience in client care or administration and a strong coaching mindset.

Skills

  • client care operations
  • coaching and mentoring
  • training delivery
  • performance improvement
  • policy implementation
  • operational excellence
  • financial operations
  • billing accuracy
  • service improvement testing
  • analytical skills
  • stakeholder management
  • team building
  • customer focus
  • workplace health and safety
  • induction and training
  • client engagement
H1B sponsor likely
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