Client Services Representative & Receptionist

Schedule: Full-Time, Monday-Friday, Day Shift

Additional Requirements:

• Must be flexible to work occasional evenings and weekends based on business needs.
• Must be willing to work at any of HonorHealth's conference center locations, including:
  • Shea Conference Center
  • Osborn Conference Center
  • Cowden Conference Center

What You'll Love About This Role: Join a dynamic team in a primarily daytime schedule while supporting a variety of meetings, events, and organizational initiatives across multiple HonorHealth locations. This role offers the opportunity to collaborate with diverse teams and contribute to a professional, service-oriented environment.

Work Environment: This position requires travel between HonorHealth conference center locations as needed and the flexibility to support occasional after-hours and weekend events.

• Performs functions related to scheduling, coordinating, and setting up meetings and classes.
• Closes the Cowden Center building.
• Reconciles petty cash nightly as needed.
• Coordinates meetings for the Cowden Center, North Dining Room, NSSC 2nd floor conference room, NSSC Auditorium and the NSSC Cafeteria.
• Coordinates room reservations for meetings, classes, and special events, including utilizing Scheduler PLUS reservation software and Microsoft Outlook software.
• Registers community, physicians and volunteers for OSD classes utilizing Net Learning.
• Process all monies for community, physicians and volunteers for class registration.
• Register and process monies for birthing classes.
• Handles inquiries for classes and events in a professional manner. Is knowledgeable on all classes and events in order to answer questions and provides descriptions to callers as evidenced by observation.
• Maintains forms and records in accordance with the meeting.
• Determines Audio/Visual equipment and furnishings needs and assigns items to meetings in Scheduler PLUS – bringing conflicts due to over-booking to the attention of management.
• Accurately sets up Audio/Visual equipment and furnishings as needed including on-time delivery and pick-up.
• Determines equipment needs and coordinates appropriate rental company delivery and pick up when necessary.
• Prepares furnishings set-up drawings for Environmental Service staff as needed.
• Prints nightly the Audio/Visual set-ups report, the Furnishings set-ups report, and the Daily Activity listing of all meetings and leaves for Cowden Audio-Visual Tech or other assigned first shift staff.
• Emails Daily Activity and Weekly Activity reports to assigned recipients.
• Performs receptionist duties to support the department and management.
• Customers are greeted and directed appropriately according to specified standards as demonstrated by observation and feedback.
• Process monies as needed for Health Management Services.
• Handles all customers needs, internal and external, in a professional, friendly manner. Serves as a central information source for both the community and the network.
• Acts in a professional manner in accordance with departmental and HonorHealth standards and policies and procedures.
• Performs functions in support of Fiesta Presents accordance with HonorHealth standards.
• Handles sales transactions and keeps accurate records of items sold.
• Makes deposits.
• Updates master file of events, activities, employee discounts, and other related materials.
• May provide customer service to the following locations to ensure building needs are met: Treasure Trove, Cowden Center and other buildings assigned by Manager/Director.
• Performs other duties as assigned.