Position:
Client Success Manager
Job Description:
To drive and be fully accountable for efficient and profitable operational service
delivery in line with client Service Level Agreements and Pricing Schedules
Location:
Huawei Office Park
Contract Type:
Permanent
Minimum Requirements:
Experience:
- Up to 2 years supervisory or HR generalist experience
- TES experience preferred
- Recruitment experience
Qualification:
- Grade 12
- HR/labour relations qualification
Additional Requirements:
N/A
Roles and Responsibilities:
• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;
• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;
• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
• Establish a relationship with the Resource Centre;
• Provide feedback to Resource Centre on candidates supplied;
• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;
• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;
• Induction of employees;
• Ensure that protective equipment and related documentation is issued
• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;
• Ensuring the integrity of data on the payroll system;
• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;
• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
• Responsible for the implementation and maintenance of client Service Level Agreements;
• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;
• Develop awareness of client future business needs, identify potential opportunities and communicate;
• Responsible for ensuring ontime and accurate invoice delivery to clients;
• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
• Analyse weekly stats per responsible client;
• Coach and mentor assignees;
• Manage teams and disciplinary issues;
• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
• Drive transformation within team;
• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
• Ensure team members are appropriately trained and developed;
• Responsible for arranging, controlling and overseeing the training of assignees
