Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.
Responsibilities:
- Manage independently a portfolio of 100+ clients
- Building and improving relationships with new and existing clients (new clients that are brought in the company by Sales department)
- Maintaining a strong relationship external with the clients and internal with different departments (marketing, compliance, sales))
- Daily b2b communication via chat and video calls
- focus on growing the revenue and achieving a win-win result in order to secure a healthy long term relationship
- Manage independently the promotions given to the clients
Requirements
- 2+ years of related experience in customer care or customer relationship management
- Ability to find contacts (no cold calling, we work with existing clients only)
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients
- Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization
- Russian and fluent in English (written and spoken)
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
- Self-motivated and proactive in identifying opportunities for client growth and engagement
Nice to have:
- Experience in iGaming
- Knowledge of any European language
Benefits
- A dynamic and innovative work environment in a leading iGaming company
- Performance-based bonuses
- Flexible working hours
- Growth opportunities and strategic impact on company revenue
- Business trips and international event participation
- Corporate events and team-building activities
