At SingleInterface, we are redefining how multi-location brands connect with customers in an AI-driven digital world. Backed by $30M in funding from PayPal Ventures and Asia Partners, we are scaling our AI Retail Tech Platform to empower businesses with seamless digital presence management, AI-powered customer engagement, online reputation management, and store-level product & service integration. Our data-driven approach helps brands enhance customer experience, gain insights, and drive revenue growth.
Our Vision
Making AI-driven solutions simple & accessible for hyperlocal businesses to manage complex digital marketing needs.
Our Goal
Fuel growth for 10 million business locations by 2030 through advanced AI-powered frictionless experiences.
Our Core Values
- Customer First – We put our customers at the heart of everything we do.
- Getting Things Done – Speed and execution define our approach.
- Being Authentic – We stay true to our people and mission.
- Being Finicky – We obsess over the details that matter.
- Being Techurious – We challenge the status quo with tech-driven solutions.
Role Overview
We are looking for a highly skilled Cloud Engineer with strong expertise in AWS to design, deploy, and manage scalable, secure, and high-performing cloud infrastructure. The ideal candidate will have hands-on experience in cloud architecture, automation, security, and production support, along with the ability to collaborate across teams in a fast-paced environment.
Key Responsibilities
- Design, deploy, and manage AWS cloud-based solutions across compute, storage, networking, security, and database services.
- Implement and automate infrastructure using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
- Ensure high availability, performance, and scalability of applications, including database management (RDS – MySQL/Aurora).
- Monitor system health, performance, and uptime, ensuring minimal or zero downtime.
- Implement robust security practices and proactively mitigate potential threats and vulnerabilities.
- Collaborate with development teams to optimize application performance and streamline deployment processes.
- Troubleshoot and resolve infrastructure, performance, and security-related issues in production environments.
- Optimize AWS cost and billing through efficient resource utilization and best practices.
- Plan and execute disaster recovery (DR) and business continuity strategies.
- Maintain clear documentation for architecture, configurations, and operational procedures.
- Participate in on-call rotations and provide support for critical incidents.
- Continuously evaluate new AWS services and recommend improvements to existing infrastructure.
Key Skills & Expertise
- Strong hands-on experience with AWS services: EC2, ALB, CloudFront, RDS (MySQL/Aurora), S3, VPC, IAM
- Proficiency in Linux administration (Ubuntu/CentOS)
- Experience with web servers: Apache, Nginx
- Strong understanding of PHP-based applications and performance tuning
- Database expertise in MySQL (performance tuning, replication, backups)
- Familiarity with caching systems: Redis, Memcached
- Solid understanding of networking concepts: DNS, CDN, Load Balancing, SSL/TLS
- Experience with monitoring tools: CloudWatch, ELK, Grafana, Prometheus
- Hands-on experience with CI/CD pipelines and deployment processes
- Knowledge of automation tools: Terraform or AWS CloudFormationScripting skills in Bash and/or Python
- Experience managing high-traffic production environments
- Strong understanding of autoscaling, failover, and high-availability architectures
- Experience in troubleshooting and performing root cause analysis (RCA)
- Knowledge of cron jobs, background processes, and system scheduling
- Experience in domain, DNS, and SSL certificate management
- Understanding of AWS cost optimization techniques (Reserved Instances, Savings Plans, rightsizing)
- Exposure to containerization tools (Docker, ECS, Kubernetes) is a plus
- Ability to work in a 24x7 support/on-call environment
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- AWS certifications (e.g., Solutions Architect, DevOps Engineer) are a plus
Soft Skills
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work effectively with cross-functional teams (Dev, QA, Customer Support)
