Our client is searching for a Cloud Support Engineer to join their team in Buenos Aires, Argentina.
The Cloud Support Engineer needs to be a highly skilled technical professional who deploys their abilities to solve problems, provide assistance, and maintain customer satisfaction for those using cloud services. Their focus is on ensuring a positive user experience and optimizing cloud resources.
What You Will Do:
- Provide advanced strategic knowledge and technical oversight for the identification and containment of incidents.
- Delegate response tasks effectively and prioritize response actions across multiple incidents.
- Create detailed timelines and other supporting documentation.
- Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
- Turn technical analysis into high-quality incident after-action reports.
- Understand the Business Lines and IT organization.
- Have advanced problem-solving skills.
- Develop a solid understanding of the application and infrastructure components supporting the business units.
- Establish the capabilities to resolve the incident and restore service as rapidly as possible, driving all activities related to resolving the issue.
- Identify trends on the monitored IT systems that could impact business operations.
- Use AWS to deploy development, QA, and production apps.
- Document solutions and decisions across the whole development cycle.
- Work with partner teams to automate and improve processes to help support business growth.
- Have advanced troubleshooting skills.
What We Look for in the Ideal Candidate:
- Experience in troubleshooting and managing cloud infrastructure production environments.
- Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.)
- Experience with REST APIs in a microservices architecture.
- Experience with monitoring systems - Zabbix, AWS CloudWatch.
- Experience with Cloudflare or other CDN services.
- Experience with Databases - MS SQL Server / PostgreSQL.
- Experience with ticketing systems - Jira Service Management / Jira Software / Confluence.
- Familiarity with authentication and security best practices (SAML, SSO).
- An understanding of networking concepts, DNS, and load balancers.
- Understanding of Azure core services.
- Must have a deep understanding of Kubernetes and Docker architecture and associated tools.
- Experience in building processes for deploying to a Kubernetes-based environment.
- Experience in building an end-to-end CI/CD pipeline to build, test, and deploy to different AWS environments such as Lambda, EC2, ECS, EKS, etc.
- Upper Intermediate or above English level.
It Is a Plus If You Have:
- Work with Azure, GCP.
- Programming languages: Java.
- Working experience in an Agile organization.
- Knowledge of ITIL methodologies.
