Cluster Manager- Kerala
Kochi, IndiaFull-timeMid · 4-10 years
About this role
About Zippee:
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Role:
- We're looking for talented & experienced Cluster Manager (s) across different cities in Kerala.
- Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
Responsibilities:
- Help oversee 15-Min/30-Min/60-Min Delivery operations across multiple dark stores in Kochi, and Trivandrum.
- Manage all dark store/delivery fleet teams and launch new dark stores across Kerala as per the expansion plan.
- Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
- Lead metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
- Oversee weekly audits and daily MIS reporting to Management.
- Help create a rockstar culture amongst your team to scale to profitability.
Qualifications:
- 4-10 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/logistics companies.
- Team management, stakeholder management, & independent decision-making experience are a must.
- Must have an owner's mindset. We are looking for owners, not employees.
Benefits:
- Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
- Growth Opportunities