Cluster Manager - Operation
Mumbai, IndiaFull-timeMid · 5+ years
About this role
Job Summary:
We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster.
Key Responsibilities:
Operations Management
- Oversee end-to-end operations of the 3W business across assigned clusters.
- Ensure maximum fleet utilization, vehicle uptime, and operational efficiency.
- Monitor daily business performance and drive corrective actions wherever required.
- Manage hub operations, route planning, and service quality standards.
Team Leadership & People Management
- Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives.
- Drive workforce planning, recruitment, onboarding, training, and performance management.
- Conduct regular team reviews and implement productivity improvement initiatives.
- Foster a high-performance and customer-centric culture.
Fleet & Vendor Management
- Manage fleet availability, maintenance coordination, and compliance requirements.
- Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations.
- Monitor vehicle health, documentation, and regulatory compliance.
Performance & Business Growth
- Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency.
- Identify operational gaps and implement process improvement initiatives.
- Support business expansion and launch activities within the cluster.
- Drive profitability through effective resource utilization and cost control.
Stakeholder Management
- Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance.
- Build strong relationships with drivers, partners, vendors, and local stakeholders.
- Resolve escalations and operational challenges in a timely manner.
Requirements:
- Bachelor's degree in any discipline.
- 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry.
- Strong experience in managing large ground teams and field operations.
- Proven expertise in Three-Wheeler (3W) fleet operations and team management.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel, reporting, and operational dashboards.
Preferred Experience:
- Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations.
- Experience handling multiple hubs or cluster-level operations.
- Knowledge of fleet compliance, driver management, and operational SOPs.
Key Skills:
- 3W Fleet Operations
- Ground Team Management
- Cluster Operations
- Fleet Utilization
- Vendor Management
- Driver & Partner Management
- Operational Excellence
- Performance Management
- Stakeholder Management
- Data Analysis & Reporting
- Process Improvement