Cluster Operations Manager
Bengaluru, IndiaFull-timeSenior · 12-15 years
About this role
Main Responsibilities
Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.
• Responsible for operational readiness of NEW centre roll-out.
• Responsible for operational efficiency & service delivery
• First point of contact for escalation from parents (customers)
• Accountable for the Quality & Service consistency of the cluster
• Coach the centre heads for individual development & quality of centre leadership
• Accountable for staff efficiency at centre level & overall retention rate of the cluster
• Co-Own revenue targets of cluster with business team
Competencies & Skill Set
Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".
Qualifications
Bachelors / Master’s degree
Experience
12-15 years managing similar set up (ideal) Or 12-15 years of retail / customer service / client servicing background.