Collection Specialist

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today we support more than 5,100+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking a Collections Specialist in India 

Collections Specialist roles are not your typical Accounts Receivable positions. As a key member of the Finance Operations team, you play an essential role in ensuring the accuracy of customer accounts while delivering a seamless experience through timely follow-ups, effective issue resolution, and strong collaboration across teams.

As part of this role, you will work closely with Finance, Customer Success, Sales, and other internal stakeholders in a fast-paced environment where accuracy, adaptability, and continuous improvement are essential. Strong analytical skills, attention to detail, resilience, and excellent written and verbal communication are key, as your day-to-day responsibilities involve managing customer accounts, resolving payment-related queries, and maintaining compliance with internal controls and governance standards.

You will be primarily responsible for maintaining the master customer database, ensuring account information is accurate, complete, and compliant with governance requirements. In addition, you will support account reconciliations by investigating credit memos, journal entries, and payment records to ensure the integrity of financial data. You will generate reports to support Accounts Receivable aging, reconciliation activities, and month-end and quarter-end close processes.

You will

• Maintain the master database of customer details, updating when necessary and  in compliance with strict governance standards

• Support account reconciliations, investigating credit memos, journal entries, and payment records

• Generate reports to support AR Aging and account reconciliations

• Conduct daily follow-up with previously unresolved requests by email, Slack, and/or ZenDesk

• Analyze customer data, identifying common issues, and reporting them, ideally with proposed solutions

• Perform month-end and quarter-end activities

• Support SOX reporting requirements

Qualifications

Here’s What We’re Looking For:

•  2+ years of billing or Finance experience

•  Strong written and verbal communication skills

• Anticipates common questions or issues, proactively offering tailored suggestions to resolve them before they further escalate

• Highly flexible and open to ambiguity, change in processes and procedures, as the company grows and evolves.

Technologies We Use :

• NetSuite ERP

• Google Workspace

•  ZenDesk

• Salesforce

• Slack

• Floqast

• Jira

 

Additional Information

What We Offer:

• Competitive compensation
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.