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See yourself in our team
Join the Early Customer Engagement team, a dedicated group committed to helping customers manage their financial commitments. We work with customers to understand their circumstances and find sustainable payment solutions that support their needs while protecting their relationship with Bankwest.
Your impact
As an Early Customer Engagement Specialist, you will make and receive calls from Bankwest customers who have fallen behind on payments across Credit Cards, Home Loans, Personal Loans and Overdrawn Transaction Accounts. Your role will focus on understanding each customer's situation, providing excellent service, and using your negotiation skills to agree on suitable repayment solutions. Through meaningful conversations, you'll help customers get back on track while delivering positive outcomes for both the customer and Bankwest.
What will help you succeed?
You are motivated, empathetic and resilient, with strong communication and negotiation skills. You actively listen, build rapport quickly, and remain focused on achieving positive outcomes. You enjoy working in a fast-paced environment and are driven to meet and exceed performance expectations.
Shift details
What's in it for you?
This is an opportunity to make a genuine difference in the lives of our customers by helping them regain financial confidence and remain in their homes. In return, you'll receive comprehensive training, ongoing coaching and support, and access to the career development opportunities available across Bankwest and the Commonwealth Bank Group.
Important information about the role
This role involves managing a high volume of customer interactions over the phone, including complaints and emotionally challenging conversations. You may at times speak with customers who are distressed, vulnerable or frustrated. Success in this role requires emotional resilience, excellent communication skills, and the ability to remain calm, professional and customer-focused under pressure.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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