Sign up free to see how well your resume matches this role.
About this role
SUMMARY
To contact customers via phone in order to collect past due balances on their AutoZone accounts.
Give credit orientation to customers.
Provide resolution to invoice and statements requests and direct customers calls.
Provide resolution to invoice and statements requests and direct customers calls.
Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.
REQUIREMENTS
Level of formal education: A bachelor degree (BA, BS) or equivalent.
Area of study: No special requirement.
Type of excperience: Customer service, collection experience.
Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines
