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Overview:
The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.
Duties/Responsibilities:
· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.
· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.
Required Skills/Abilities:
· 1-3 years relevant property management experience required, preferably conventional
· Excellent time management skills with the propensity to be a leader
· Team player, willing to go the extra mile to provide concierge level customer service
· Effective communicator; both written and verbal
· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
· Well versed in property management software and technologically savvy
· Some understanding of preventative and ongoing property maintenance
