Complaints Senior Officer

Founded in 1969, Pharmathen has grown into a leading developer and manufacturer of specialized pharmaceutical products and one of the largest vertically integrated companies in advanced drug delivery technologies. With a strong international presence, we remain committed to improving people’s lives through innovation and access to affordable, high-quality medicines. Today, our products reach patients in more than 90 countries worldwide, supporting better health outcomes every day.
Pharmathen employs more than 1,600 people from over 27 different nationalities, reflecting a diverse and international workforce. Our achievements are driven by strong scientific expertise, high ethical standards, and the dedication of our people, who share a commitment to improving patient lives.
Pharmathen offers a great opportunity for career development and is seeking to recruit Complaints Senior Officer to join our QA Commercial Compliance team at our Marousi premises.

The Complaints Senior Officer handles and coordinates the processing of complaints, investigates customer complaints and acts as liaison between the company and customers.

More particularly:

What you’ll do:

• Take part in the authorship of the department’s SOPs, TDRs, protocols and any other kind of controlled quality document related to Customer Complaints
• Timely coordinate the appropriate actions for the overall handling and documentation of the customer complaint processes
• Execute and document complaint investigations concerning corporate quality activities
• Timely manage the needed information flow concerning the customer complaints in collaboration with relevant internal and external stakeholders
• Manage complaint samples
• Handling complaints to Suppliers
• Prepare reconciliations reports for CMOs/Αudits/Medical Device Suppliers and PV
• Prepare KPI reports
• Participate in correspondence with customers regarding their quality management requirements
• Execute the recall process / procedure and coordinate the mock recall exercise

Requirements

Minimum Qualifications:

• Bsc in chemistry, pharmacy or equivalent field

Minimum Experience:

• Minimum 3 years’ experience in Quality Management

Job-Specific Skills:

• Excellent communication in English language (writing & speaking)
• Computer literacy
• Ability to prioritize tasks and meet deadlines
• Exceptional communication skills

Benefits

What you will gain:

• Involvement in a high-caliber, team-oriented and dynamic atmosphere
• Exposure to challenging business issues and practices
• Great opportunity to leverage and develop your business/ scientific knowledge and skills

Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career.

Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.