Compliance & Risk Consultant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Risk team works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. Risk includes the Rules, Investigation and Compliance function, which supports the structural foundation of the Visa Payments network. 

Rules, Investigation and Compliance ensures the safety, security and integrity of the payment system and supports Visa clients in the development of their electronic payments business. Specifically, the Rules and Compliance team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs. 

Role:

This is an operational role responsible for managing proactive global programs and maintaining operational efficiencies and quality in the Rules, Investigation and Compliance team.

Under the leadership of this role, the Rules, Investigation and Compliance team ensures Clients adhere to the regulations and monitor, investigate and validate the compliance status of Clients. Where necessary, they pursue corrective & negotiated action with the Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

Essential Functions:

This role is responsible for the management of existing programs or create and manage new programs. Programs that may be managed by this role include Marketplace, Payment Facilitators, Merchant Location, Cross Border Acceptance, Digital Wallet, and / or various Data Quality programs. Programs managed by this role may change over time based on Visa’s Compliance needs. The jobholder will ensure that the workflow is managed within agreed time commitments and quality parameters and may manage problems that are mostly defined and typically moderately complex.

The role works collaboratively with the Rules, Investigation and Compliance leadership group to address common policy, operational, systems and strategic needs.

This role also manages internal and external relations within the context of compliance negotiations and enforcement (Non-Compliance Assessments (NCAs)), including the escalation process where appropriate, with the intention of ensuring minimal brand and reputational risk exposure to Visa Inc. The role operates with senior Visa Inc. staff, as well as senior level officers of Clients, to facilitate compliance with the Visa Rules and/or impose NCAs to enforce compliance.

The role is responsible and accountable for:

• Assist Rules and Compliance senior management in the preparation & execution of annual strategy, objectives & tracking.
• Manage assigned Compliance team to ensure workload prioritization and balance, SLA alignment, objectives and milestone dates are met.
• Act as escalation point for 1st level exception and client issues; keep management informed on a timely basis and support global cohesiveness in problem-solving.
• Oversee operational control points, such as Non-Compliance Assessments (NCAs) imposition, and other agreed reporting.
• Identify opportunities, develop and conduct awareness building and training for key internal and external clients on Rules and Compliance processes and procedures.
• Form collaborative relationships with key internal clients – such as Sales / Business Development teams, Acceptance, Legal, Risk, Account Management, and other Client Services counterparts to ensure communication channels and processes function smoothly.
• Identify operational and strategic opportunities to increase service quality, efficiency or employee satisfaction and makes recommendations accordingly; work with Rules and Compliance leadership teams to effect change.
• Responsible and accountable for negotiating complex compliance action plans with Clients at senior officer level, using discretion within the regulatory framework. 
• Provide staff direction, with respect to creating and implementing standard compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa By-Laws, and Rules and associated subsidiary manuals.
• Responsible for ensuring all management information statistics, performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define compliance strategy for Visa Inc. globally and regionally.
• Provide Clients and staff with accurate interpretation and analysis of Visa Rules in response to telephone or written inquiries and/or proposed Client or Merchant activities, and as a full project team member for assigned projects as required. 
• Provision of advice and interpretation on all regulatory matters, as codified in the Visa Charter Documents and Rules to Clients and staff.
• Tracking and control of Compliance actions plans as submitted by Clients ensuring they are tracked to resolution.
• Participate in the development of the Visa Rules and Compliance training for staff.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelors/Degree or equivalent experience; Minimum of 8+ years progressively responsible experience in financial services, payment card, banking, audit or compliance is required.
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills.
• Excellent writing skills to convey complex topics in “Plain English”.
• Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions. 
• Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Working knowledge of Microsoft Office. SharePoint and Visio a plus. 
• Excellent research and analytical skills.
• Experience working cross-culturally and in remote situations.
• Exhibit advanced planning, organizational and problem solving skills.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired. 

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.