Configuration/Incident Management Specialist

 

That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.

 

We stand by our values, and we won’t compromise on any of them.

 

Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.   

Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally. 

Inquisitive: We remain students by failing openly and turning lessons into solutions.

Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.   

Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.

 

Because of that, we continue Onward, Upward, and Skyward.

**This position is contingent on contract award**

We need a Configuration / Incident Management Specialist.

Are you the person who actually enjoys a well-run Change Advisory Board? Do you believe a clean CMDB is a thing of beauty, that every incident deserves a real root-cause story, and that “who changed what, when, and why” should never be a mystery? If you live and breathe ITIL, know ServiceNow inside and out, and take quiet pride in bringing order to chaos, then please apply.

Come join us if you're motivated to learn from others, to learn from mistakes, to be part of a future-looking and growth-oriented team.

Let's go Skyward together.