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Jobs / Quality Assurance Specialist in United Kingdom
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Sonova·11 hours ago
11 hours agoBe an early applicant

Consumer Experience Center (CXC) Specialist - French & English

city, United KingdomFull-timeMid · 2-5 years

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About this role

We are seeking a Consumer Experience Center Specialist to provide expert technical support and customer service for Sennheiser Consumer Hearing products. You will troubleshoot technical issues, assist consumers throughout their journey, and collaborate with international teams. Ideal candidates have experience in technical support or customer service, with fluency in English and French.

Skills

  • technical troubleshooting
  • customer support
  • fluency in english
  • fluency in french
  • root cause analysis
  • product knowledge
  • crm systems
  • ticketing systems
  • consumer advocacy
  • process improvement
  • stakeholder collaboration
  • written communication
  • verbal communication
  • case management
  • product training
  • cross-functional collaboration
H1B sponsor likely
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