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Position Summary
The Consumer Loan Specialist I position provides support to the company’s consumer loan customers and bankers across the footprint. The Consumer Loan Specialist I performs a variety of administrative and lending duties related to funding, servicing, and renewing consumer loans. This position requires substantial interaction with customers and/or bankers, both internal and external and serves as a central point of contact for loan customer inquiries.
Essential Duties and Responsibilities
Basic understanding of loan documentation, lending procedures, and banking regulation.
Ability to manage low to moderate volume and/or complexity of loans in an efficient manner.
Coordinate the preparation of required loan documentation, review documentation for compliance with funding requirements, coordinate the execution of loan documents, follow workflow for loan renewal, follow up with customers, insurance agents, and title companies/bankers for missing loan documentation as necessary.
Responsible for servicing of consumer loan relationships within portfolio and assisting branch and call center associates with any consumer loan questions.
Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities.
Effective file maintenance to resolve exceptions or other documentation deficiencies along with actively managing outstanding exception items for compliance.
Responsible for monitoring loan payment activities and reports such as matured/maturing loan and ready to close loan lists to assist and proactively inform appropriate parties of potential or pending issues.
Communicates and negotiates with each applicant the terms under which consumer credit underwriting has determined that credit will be extended, including costs, repayment method, and schedule and collateral requirements.
Responsible for funding and title perfection of all consumer loans for the entire footprint.
Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.
Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned by management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, and memorandums.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to manage problematic situations in a diplomatic manner.
Education and/or Experience
High school diploma or its equivalent is required.
1-3 years of financial institution, banking operations, or loan servicing environment experience
Prior loan experience is preferred.
Computer Skills
MS Office programs
Basic understanding of the bank’s operating systems or relative prior experience with similar operating systems
Other Qualifications
Self-starter, ability to work independently.
Demonstrate the ability to be proactive in judgement, multitask, and timely in performing tasks.
Must possess excellent telephone and customer service skills.
Must have good oral and written communication skills.
Must maintain punctual and regular attendance.
Must present a friendly, professional image and conduct.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
