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Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity. Ensure smooth running of the core application systems through process issue resolutions and optimisation where required. Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame. Also, ensure that calls are escalated and communicated to the required support area and user.
Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc.
Ensure the duration and severity of service disruptions due to system downtime are minimized.
Successful resolution of application and system environment issues
Reduced number of incidents
In depth post-mortem analysis after downtimes for prevention of further incidents.
Reduced number of incidents
Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.
Resolution of user-reported application-related issues
Reduced number of incidents
Deployment of applications patches (custom and product)
Experience
Behavioural Competencies:
Technical Competencies:
