Overview
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
- Assist callers in a timely manner
- Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
- Promptly reply to messages in the group voicemails
- Provide break, lunch and vacation support for the Reception position
- Work in a team setting to efficiently and effectively answer group calls and emails
- Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
- Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
- Tracing shipments, ETA’s, delivery notifications
- Schedule pickups
- Image Documents
- Website Questions
- Guaranteed service questions/assistance
- Freight bill questions and corrections
- Maintain a friendly, efficient, and professional working relationship with all customers and employees
- Work with and support all aspects of our partnership business
- Follow Company procedures at all times
- Publicly support the mission, vision, and values of Dayton Freight Lines
- Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
- Handle other daily admin requirements as assigned
Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
CSR, Customer Service, family, culture, LTL, transportation, customer oriented
Physical Demands
Hours are 09:30am - 06:00pm Monday through Friday.
