Corporate Trainer

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Corporate Trainer supports the training and development needs of Corporate (CHQ) employees in line with global company strategies. This role includes, but is not limited to, supporting local training needs analysis, delivery, implementation, evaluation, and follow-up. The Corporate Trainer works in close collaboration with the Training Delivery team to achieve training and development goals for Corporate, including by supporting Regional Trainer-led courses and Personnel Development programs. The Corporate Trainer also administers the internship program at CHQ and supports other global training programs.  By creating engaging, positive learning experiences, the Corporate Trainer prepares employees for meaningful professional advancement and helps build a culture of continuous development.

Responsibilities and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee.

Corporate Training Responsibilities

• Deliver, support, and coordinate instructor-led classes, including virtual classes, at Corporate
• Schedule monthly training classes for Corporate and communicate to CHQ employees through newsletter delivered on first of every month; continually look for ways to enhance class offerings
• Monitor enrollment for instructor-led classes and promote classes to fill open seats as needed
• Coordinate all training materials needed for each class; support instructors of every class scheduled by CHQ Training
• Support professional development opportunities at Corporate, including Regional Trainer- led courses, the Supervisor Program and Leadership Program
• Complete all training PDC administration process and follow up; update CHQ learner profiles as needed
• Monitor and support CHQ employees’ training requirements; send reminders as needed. Support Compliance Training Hero program and ensure 100% completion of compliance courses at end of annual reporting cycle
• Support and assist CHQ people managers with their questions regarding new employee onboarding
• Support employees and managers with PDC and training & development tools, including LinkedIn Learning; assist learners in finding relevant training to close gaps

Other Responsibilities

• Internship Program – Serve as a global resource for the internship program and facilitate the global standards; collaborate with CHQ-GT to plan and administer the internship program at Corporate
• Training Supply Orders – Communicate with Training Delivery department regarding supply needs for training classes and place orders online; put away supplies when delivered
• Collaborate with other members of Global Training Delivery team; support L&D programs as needed
• Supports with Third Party vendors

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Stand for varying periods of time while delivering training classes.
• Position resides at one of CHQ office locations. Travel between Corporate locations is required for meetings and to deliver or support in-person training. Own transportation is required.
• Use of standard office equipment - computer with keyboard and mouse, phone, copy/scan machine, etc.  
• Write with pencil/pen/marker 
• Functions performed primarily while seated at desk

Qualifications

• Strong skills as training facilitator for both in-person and virtual delivery with the ability to create energetic, engaging learning experiences, plus experience as virtual producer.
• Confident presence when presenting to others in any environment
• Strong verbal and written communication skills; fluent in English
• Competence in employee development skills and knowledge to include:
  • Training
  • Coaching and Mentoring
  • Goal setting
  • Development conversations
  • Program Coordination
• Work experience in coordinating multiple training events and programs; advanced organizational skills and ability to handle multiple projects
• Knowledge of instructional design theory and implementation; understanding of ADDIE model
• Adequate knowledge of learning management system (PDC) and web delivery tools – Microsoft Teams
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Proven ability to problem solve and implement solutions.
• Strongs skills in creating and administrating programs and organizing complex training needs.
• Global logistics industry knowledge
• Proficiency with Microsoft 360 – Outlook, Excel, Word, PowerPoint

Additional Information

Salary $80,000-$100,000 USD yearly.

The hiring range will vary based on factors such as experience, skills, location and market conditions.

Expeditors Key Performance Expectations

This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in the employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Corporate Trainer Role-Specific Expectations

This section lists the core business-critical skills, knowledge and behavior applicable to all District Trainers globally and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.

Supports Corporate Onboarding Program

Works closely with management teams to offer the best onboarding experience to new hires, to include presenting the employee with an onboarding training plan on their first day.  Ensures that new hires progress through general and role-specific new hire training in a timely manner.

Supports Corporate Training Program

Implements a robust training program for the district that meets employee and district training needs.  Coordinates the district’s training schedule, delivers District Trainer-led courses and ensures timely record keeping of internal and external training.  Assists management teams with creating and managing employee-training plans and supports development of training materials to meet local training needs. Works with GT training team to support their requirements in alignment with global Learning and Development. Manages district compliance with training requirements to include: annually required training, NEO training, 52 hours training, OPA-required training, and dangerous goods expiration dates.  Proficient in all learning functions of the PDC, acting as a PDC expert for the district.

Supports Employee Performance Cycle

Assists management teams with the mechanics of documenting 1:1s and employee performance evaluations in the PDC.  Monitors timely completion of employee performance evaluations and 1:1s according to Expeditors and local requirements, and directs managers to performance reporting in the PDC.

Supports Performance and Growth

Assists employees and managers with properly documenting relevant professional and/or career development goals in the PDC. Actively promotes employee growth in the district, helping to identify training and development opportunities for employees. Supports Corporate employees with finding innovative ways to progress their career progression and mobility. Monitors retention and employee satisfaction at Corporate and supports plans to improve in this area. Supports upskilling employees in the areas needed to meet or exceed performance expectations.        

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus