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Creative Director
Salary: £46,000 per annum, plus company benefits
Location: London
Contract: Permanent, part time
Hours: 24 hours per week
Shifts: Tuesday-Thursday. Flexibility is required.
Break: 30 mins
Work model: Full time onsite
Williams Lea seeks a Creative Director to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Creative Director role entails overseeing the entire creative production output for our Creative Services studio.
This position requires strong communication skills, a professional demeanour, and someone willing to proactively support and engage with surrounding colleagues and clients. Collaborating with an onsite Studio Manager, responsible for the studio's operational aspects and direct management, the Creative Director is expected to offer assistance as needed.
Reporting into the Senior Account Manager who holds overall accountability for delivering all services provided to this client, this role is integral to the wider account management team for this client.
Key Responsibilities
Lead the delivery of high quality creative production across print and digital channels.
Build trusted stakeholder relationships and deliver strategic, client focused creative solutions.
Drive business growth by identifying opportunities and developing a pipeline of studio work.
Align creative output with organisational objectives, brand strategy, and communication priorities.
Provide expert creative consultation, industry insight, and technical leadership to drive innovation and excellence.
Manage complex projects from brief to delivery, ensuring quality, accessibility, brand compliance, and on-time execution.
Coach and develop team members while maintaining robust quality control and workflow processes.
Support operational excellence through effective studio governance, resource management, and accurate recording of billable work.
Key Competencies:
Excellent communication skills, articulate, personable and confident
Enjoys working with and presenting to clients with excellent client relationship and management skills
Experienced leading a team of designers and takes a collaborative, proactive approach to handling issues and supporting clients
In depth knowledge and understanding of design and production across printed and digital disciplines
Highly organised managing yours and others workloads, managing multiple projects effectively with a polite confident manner
Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
Strong level of technical and integrated creative design knowledge
Qualifications
Educated to a degree level in a relevant discipline, preferably with approximately 10+ years in the Design sector.
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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