Credit-Collections Accounting Supervisor
About this role
Role summary:
We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.
Responsibilities:
Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
Help develop an environment and culture that supports the attraction and retention of quality talent
Actively participates in the PMP, developing SMART goals and objectives
Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
Create appropriate backup structure and cross-training to ensure continuous service levels
Build a culture of operational excellence and continuous improvement
Work with stakeholders to ensure accurate and controlled financial statements for own domain.
Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.
Qualifications and skills
University degree, preferably in Accounting, Finance, Economics or related subjects.
5+ years’ experience is required, (2+ years in a Shared Service center)
Demonstrated ability to motivate and develop people
Excellent verbal and written communication and negotiation skills in English
Strong drive for action and proactivity in recognizing and resolving issues
Confident user of MS Office (Excel, Word, PowerPoint)
Ability to establish and maintain effective work relationships with stakeholders
Ability to cope with and drive process changes
Continuous improvement mindset (LEAN Six Sigma is an advantage)