Credit Operations Analyst

Position Summary: 

The Credit Operations Analyst position is part of the Customer Operations and Support Team that manages the timely receipt of cash from its customer base along with other operational tasks. The individual will report to the Customer Operations and Support Manager and will be a primary collector for Marathon’s Supply & Trading portfolio including many key accounts, with potential for other segments to be added. The role will serve as a backup for other Operation and Support team members on an as-needed basis and for cross learning. This analyst will lead the customer financial statement receipt process as well as enter such financial statement data into Salesforce with front-line analysis. 

Key Responsibilities: 

• Run and review the daily delinquency report, establish a collection strategy for key accounts working with internal business partners and customers to clear outstanding balances 
• Own portfolio analytics, identifying and elevating negative or changing payment trends 
• Provide feedback and solutions to long-term delinquency issues via root-cause analysis 
• Serve as the lead for the Operations and Support team 
• Advocate for Salesforce usage, spreading the benefit of cases management 
• Dive into the toughest accounts, eager to clear old differences with customers providing key decisions in terms of high-level cash impact accounts 
• Drive/help lead conversations around KPIs, assisting with Order-to-Cash discussions 
• Administer the financial statement collection process with a point of emphasis of efficiency and optimized receipt process 
• Enter financial statement data into Salesforce including front-line analysis 
• Share and help implement efficiency ideas for the team with a results-driven mindset 
• Assist with various administrative functions, such as customer calls, document administration, check/wire requests, EFT draft support, etc. 
• Respond to customer credit reference requests as needed 
• Handle internal and external audit requests for the team 

​Minimum Qualifications:

• High School Diploma or GED equivalent required.
• Four (4) years experience in Credit/Accounts Receivable, Accounting, Finance, or related field required, or Bachelor’s degree in Business, Finance, Accounting, or related discipline.
• Shift focus from tactical execution to a more strategic mindset by identifying underlying trends, conducting root cause analysis, and recommending long-term solutions is preferred.