About Hospitality Health ER
Hospitality Health ER is a freestanding emergency room committed to delivering exceptional medical care with a hospitality-first approach. We believe every patient deserves a comfortable, welcoming experience from the moment they arrive, and our team is dedicated to providing compassionate care with personalized attention.
At Hospitality Health ER, we foster a collaborative, team-oriented culture where employees are empowered to support one another, exceed expectations, and make a meaningful impact every day. If you're passionate about serving others and want to be part of an organization that values excellence, compassion, and professional growth, we encourage you to apply.
Position Summary
The Culinary Host is responsible for creating an exceptional dining experience for patients, guests, and staff by delivering outstanding customer service and ensuring meals are prepared, presented, and served in accordance with Hospitality Health ER's hospitality standards. This role contributes to a positive patient experience by maintaining a clean, organized environment while providing attentive, compassionate service.
Essential Duties & Responsibilities
- Deliver exceptional hospitality and customer service to patients, visitors, and staff.
- Prepare patient trays and dining areas according to Hospitality Health ER service standards.
- Accurately take, process, and deliver food and beverage orders in a timely manner.
- Ensure patient satisfaction by checking in throughout meal service and responding promptly to requests.
- Clear meal trays and maintain clean, organized patient dining and service areas.
- Stock patient refrigerators, lobby refreshments, and hospitality stations.
- Clean and sanitize dishes, glassware, utensils, equipment, and work areas in compliance with food safety and sanitation guidelines.
- Monitor inventory levels and restock food, beverages, and supplies as needed.
- Report equipment concerns, maintenance issues, or patient requests to leadership promptly.
- Work collaboratively with clinical and support staff to ensure a seamless patient experience.
- Minimize waste while maintaining appropriate inventory and supply levels.
- Comply with all food safety, infection prevention, and workplace safety policies.
- Perform other duties as assigned.
Qualifications
Required Qualifications
- Must be at least 18 years of age.
- Current Food Handler's Certificate required.
- Knowledge of food preparation, food handling, sanitation, and food safety standards.
- Basic computer proficiency and the ability to utilize point-of-sale or order entry systems.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work independently while contributing to a collaborative team environment.
- Basic math, reading, and writing proficiency.
- Demonstrated commitment to providing exceptional customer service and compassionate patient care.
Preferred Qualifications
- Previous experience in hospitality, food service, healthcare, or customer service preferred.
- Hotel Management or hospitality-related education is a plus.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequently lift, carry, push, and pull up to 25 pounds.
- Occasionally lift up to 50 pounds with assistance.
- Ability to bend, stoop, reach, and perform repetitive motions throughout the shift.
- Ability to work in kitchen and patient care environments with varying temperatures.
Benefits
Eligible full-time employees may receive:
- Competitive compensation
- Night shift differential
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Company-Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Professional development and career advancement opportunities
Why Join Hospitality Health ER?
At Hospitality Health ER, we believe hospitality is just as important as healthcare. Every team member plays a vital role in creating an exceptional patient experience through compassion, teamwork, and service excellence.
If you're looking for an opportunity to grow your career while making a meaningful difference in the lives of patients and their families, we'd love to have you join our team.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
