To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
- Consistently meet the highest service and KPI standards of the department
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness when handling customer data
- Flexibility, resilience, and the ability to work as part of a team
- Native-level proficiency in Chinese (written and spoken) and excellent English skills; additional languages are a plus
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior levelWorkplace Type: On-site
