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About this role
Key Responsibilities :-
Understand the different types of services and products offered to customers
Provide and communicate information on new product and services for affluent customers
Facilitate customers calls and resolve customer issues
Manage disgruntled customer, handle customer complaints and escalates to relevant parties
Process customer request and ensure communication to relevant parties
As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
Requirements:
Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
Excellent leadership, interpersonal, communication & motivational skills.
Good knowledge in retail products and services
Customer service and leads management skill.
Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
General computer skill.
Proficient in either Mandarin or Cantonese and English is a must
Malaysian Native speaker with the above or more required languages is an added advantage
