Customer Development Executive

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Salary Range: $50,000 - $55,000

Responsibilities

How will you make an impact?  

 

This position is intended to support administrative operations through a stronger focus on reporting, systems management, and process improvement, rather than traditional transactional admin support.

 

Key responsibilities would include:

 

Operational Reporting & Data Analysis

      •     Maintain and validate reports that support staffing, attendance, and compliance tracking

      •     Identify trends and provide insights to support operational decision-making

 

Systems & Automation Support

      •     Maintain and improve existing automation workflows (sick reporting, compliance tracking, notifications)

      •     Partner on developing new automations to reduce manual work and improve efficiency

 

Process Standardization & Improvement

      •     Identify gaps in current administrative processes and implement standardized solutions

      •     Reduce variability and improve turnaround times across admin functions

 

Cross-Functional Coordination

      •     Partner with Operations, Workforce Planning, and Admin teams to ensure alignment

      •     Support communication and execution of administrative processes impacting the operation

 

Data Integrity & Compliance Support

      •     Ensure accuracy of administrative data used for compliance and operational reporting

      •     Support tracking of requirements tied to badges, attendance, and other regulatory needs

 

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time and be self-motivated

Qualifications

Who are we looking for?

Requirements

• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
• May be subjected to engine fumes, vehicle emissions, dust, engine noise and de-icing fluids
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Minimum age of 18 
• High school diploma or GED equivalent; college degree preferred 

• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.

• Possess the legal right to work in the United States 
• Must be able to read, write, fluently speak, and understand the English language and in Caribbean bases, Spanish is preferred. 
• Demonstrates above average qualities of leadership, initiative and judgment
• Must perform job functions in variable weather conditions as well as environmental conditions. 
• Must be able to lift bags weighing up to 75lbs. 
• Ability to work rotating shifts including weekends, holidays and days off
• College Degree preferred
• Previous Public contact experience preferred

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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