Customer Engagement Executive
Kolkata, IndiaFull-timeEntry · 1+ years
About this role
Job Title: Customer Engagement Executive
Location: Kolkata
Job Overview
We are seeking a motivated and confident Customer Engagement Executive to join our team. The role involves reaching out to clients/customers, providing information, addressing queries, and ensuring a positive communication experience. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve set targets.
Key Responsibilities
· Obtaining and updating lists of individuals' contact details.
· Recording all successful and unsuccessful attempts.
· Make outbound calls to clients/customers as per the provided list.
· Maintain and update call records in the database/CRM.
· Achieve daily/weekly/monthly calling and conversion targets.
· Build and maintain positive relationships with customers.
· Escalate unresolved issues to the appropriate department.
Requirements
· Minimum 1 years of experience as a caller, telecaller, or in a similar role (freshers may also apply if applicable).
· Excellent verbal communication skills in [English/Hindi/Bengali].
· Good listening skills and ability to handle objections professionally.
· Basic computer knowledge (MS Office, CRM tools, data entry).
· Ability to work independently and as part of a team.
· Target-driven with a positive attitude and customer-first approach.
Preferred Skills
· Prior experience in sales/customer service/telemarketing.
· Multilingual ability will be an added advantage.
Why Join Us?
· Competitive salary with performance-based incentives.
· Opportunity to learn and grow within the organization.
· Supportive team culture and positive work environment.