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Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.
At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
As a Customer Experience Specialist, you act as a key interface between customers, sales, and internal stakeholders. You guide customers throughout the pre-sales and order management journey and ensure a seamless and high-quality customer experience.
You will collaborate closely with international teams (e.g., Germany) and leverage modern tools and systems to handle customer inquiries efficiently while continuously improving processes.
Hybrid Role: This position follows a flexible hybrid schedule, with 3 days working remotely and 2 days onsite at our Pittsburgh Corporate Headquarters, with onsite days flexible based on team and business needs.
Office Address: 1400 Cherrington Pkwy, Moon Township, PA 15108
What you'll do:
Manage and support customers and internal stakeholders throughout the entire customer journey
Handle customer inquiries via phone, email, and MS Teams
Execute order management processes including quotation, order processing, invoicing, returns, backorders, and credits
Analyze and resolve customer inquiries related to orders, deliveries, and invoices
Ensure completeness and accuracy of customer orders by clarifying missing information and payment status
Document all customer interactions in CRM systems.
Support sales teams with quotations and customer communication
Collaborate closely with Finance regarding invoicing, refunds, and issue resolution
Contribute to continuous improvement of customer service and operational processes
Provide first-level support for basic technical inquiries and customer complaints
What you'll bring:
Associate degree or 2-4 years of inside sales or customer service
Attention to detail with a commitment to achieving results through service excellence and high standards
Excellent written and verbal communication
Excellent problem resolution
Bilingual applicants are encouraged
MS Office Suite (Outlook, Excel, Word, PowerPoint)
ERP experience preferred
Clear, concise, and articulate written and spoken communication
Strong interpersonal/rapport building skills
Ability to communicate with all levels within the organization
Ability to work cooperatively as a member of a team
Demonstrated ability to discern issues and concerns of customers (internal and external)
Ability to remain calm and focused while communicating in a fast-paced environment
Problem-Solving
Listening/Phone Skills
ERP/CRM-System experience
Work Environment:
Dedicated workspace free of distraction for focused work
Private workspace due to HIPPA requirements and sensitive customer information
Domestic and international travel may be required on occasion
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
