Customer Experience & Product Operations Internship

About the Internship

At Milence, the Product, Customer Experience, Sales and Operations teams work together to deliver a seamless charging experience across Europe's growing heavy-duty charging network.

As a Customer Experience & Product Operations Intern, you will work across these teams to help improve how customer insights are collected, how operational processes are executed, and how customer experience standards are scaled consistently across our hubs.

This is a hands-on internship where you'll contribute to real business challenges and see your work translated into tangible improvements.

What you will do

• Analyze customer feedback, surveys and operational data to identify trends and improvement opportunities

• Support the translation of customer insights into actionable recommendations

• Help improve consistency of customer experience across hubs, including communication, signage and service delivery

• Support cross-functional coordination between Product, Customer Experience, Sales and Operations

• Conduct interviews with customers and internal stakeholders

• Develop reports, dashboards, templates and operational guidelines

• Track actions, dependencies and project progress to ensure follow-through

What you will learn

During this internship, you will:

• Understand how Customer Experience, Product and Operations work together in a fast-growing scale-up

• Learn how customer insights drive product and operational improvements

• Gain hands-on experience in project coordination and stakeholder management

• Strengthen analytical, communication and problem-solving skills

• Experience working in an international and cross-functional environment

Who Are We Looking For?

• You are currently enrolled in a Bachelor's or Master's program in the Netherlands

• You are studying Business, Marketing, Communications, Data Analytics or a related field 

• You are available for 35–40 hours per week for 5–6 months

• You are fluent English (preference for fluency in German)

• You have a strong analytical and structured mindset

• You are proactive, organized and comfortable taking ownership

• You have strong communication and stakeholder management skills

• You are interested in customer experience, product development and operational excellence

• You are comfortable working in a dynamic and fast-paced environment

• You are available to start in October 2026 or shortly thereafter 

• Driver's license is an advantage (visiting Milence and competitor sites)

What you will deliver

By the end of the internship, you will have contributed to:

• Actionable customer insight reports and recommendations

• Improvements to customer experience consistency across hubs

• Enhanced operational processes and cross-team coordination

• Practical deliverables such as templates, guidelines, reports and process 

What we offer

• A hands‑on, educational internship focused on real business challenges

• Exposure to modern data platforms and emerging AI tooling in production

• Close mentorship from experienced data professionals

• A collaborative, international working environment

• Internship compensation in line with Milence’s internship framework

Please note that this internship involves access to confidential and commercially sensitive information. For this reason, the work and materials produced during the internship cannot be used for a thesis, research publication, or other external disclosures.

Ready to Charge the Future? 

At Milence, we value diversity and encourage applications from candidates of all backgrounds and nationalities. Compliance with local employment laws and non-discrimination policies is a priority for us. 

Come charge the future and apply now! Please submit your CV in English.