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newperkinelmer·2 days ago

Customer – Master Data Management (MDM) Lead

Pune, IndiaSenior · 6-10 years

About this role

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer – Master Data Management (MDM) Lead


Location(s)

Pune

Job Description

Key Responsibilities:

  • Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
  • Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
  • Improve SAP ↔ Salesforce customer data flows and re‑implement push‑to‑SAP processes
  • Enable bulk account creation and standard onboarding workflows
  • Establish data governance policies, stewardship model, and approval workflows
  • Drive data quality dashboards and remediation initiatives
  • Partner with Sales, Finance, Compliance, and Operations
  • Coordinate MSP delivery and internal resources for execution

  • Basic Qualifications

Required Qualifications & Experience

  • 6–10 years experience in Customer MDM / CRM data governance
  • Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar
  • Experience managing hierarchies, data quality, and global customer onboarding
  • Strong business partnering and leadership capability

Preferred Characteristics

  • Deep functional and technical understanding of MDM for large & complex organization
  • Effective stakeholder and vendor management
  • Continuous improvement mindset and strong sense of ownership.
  • Along with managing day-to-day operational needs, be able to improve short-to-long term
  • Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.

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