Customer Onboarding Associate
Bengaluru, IndiaFull-timeEntry · 0-3 years
About this role
Why Shopflo
Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.
In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.
Startup DNA. Enterprise backing. Real product. Real traction.
The Role
We are looking for an Onboarding Associate to deliver a seamless onboarding experience for every new Shopflo merchant.
You will guide merchants from kickoff to go-live, helping them set up the platform, resolve issues quickly, and build confidence in using Shopflo. This is a customer-facing role that combines communication, problem-solving, and operational excellence.
What You Will Do
- Own the onboarding journey from kickoff to go-live, ensuring merchants have a smooth and successful experience
- Conduct onboarding calls, guide merchants through platform setup, and resolve queries over WhatsApp, Slack, and Google Meet
- Coordinate with internal teams to troubleshoot issues, unblock merchants, and ensure timely launches
- Track onboarding progress, maintain accurate CRM records, and follow up proactively after go-live to drive merchant success
What We Are Looking For
- 0 to 3 years of experience in customer onboarding, customer success, implementation, or another client-facing role. Freshers with excellent communication skills are welcome to apply
- Strong communication, organization, and problem-solving skills with a customer-first mindset
- Comfortable working across tools like CRM platforms, Slack, WhatsApp, and Google Meet
- Ability to manage multiple onboarding journeys simultaneously in a fast-paced environment
Bonus Points
- Experience with Shopify, ecommerce operations, or SaaS onboarding
- Familiarity with payment gateways, analytics, or ecommerce tools