Customer Operations & Service Coordinator (Bilingual)

Your Responsibilities

• Coordinate and oversee service activities to ensure timely, efficient, and high-quality support for Miele professional customers.
• Schedule and manage service calls, monitor progress, and ensure proper documentation and closure of service activities.
• Promote and support service contract and maintenance plan sales, including customer outreach, quoting, and coordination with business partners.
• Coordinate installation planning and site readiness with customers and service providers.
• Support initiatives aimed at improving customer feedback and field service survey participation.
• Collaborate with internal teams, service providers, and customers to resolve issues efficiently and professionally.
• Manage special projects while maintaining regular operational responsibilities.
• Demonstrate professionalism and adherence to Miele’s core values and service excellence standards.

What we are looking for

• 2+ years of customer service experience.
• 2+ years of call center or customer operations experience.
• 2+ years of service call planning or coordination experience.
• Experience using CRM systems is considered an asset.
• ASW/SAP experience preferred.
• Technical knowledge of electrical, mechanical, and electronic systems/equipment is considered an asset.
• Strong computer skills with knowledge of Microsoft Office 365, particularly Excel.
• Ability to read, write, and communicate effectively in both English and French.
• Ability to read and interpret safety rules, operational documentation, and maintenance manuals.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent customer service, communication, and relationship-building skills.
• Ability to solve problems proactively and manage difficult customer situations professionally.
• Ability to work independently while collaborating effectively within a team environment.
• Highly organized, dependable, self-motivated, and detail-oriented.
• Passion for delivering exceptional customer experiences and willingness to learn.

$ 60,000 to $ 70,000