Customer Service

Job Title : International Voice process Qualification : Any Graduate Experience : 1 - 3 Years Must Have Skills : International Voice process Inbound and outbound calls US Process BPO Good to Have Skills : Roles and Responsibilities : •Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information • Handle customer complaint and escalations by providing explanations and taking necessary steps • Follow the defined standard operating procedure and guidelines to provide accurate information to the callers • Find alternate solutions by researching and exploring information using available resources • Identify and escalating unresolved issues and keeping supervisors in loop • Maintaining call logs with adequate details of the call and the caller • Ability to work on data for various reporting and analysis Location : Mumbai CTC Range : 5.30 (lakh per annum) Notice period : Immediate Joiners Shift Timings : Night Shift Mode of Interview : virtual Mode of Work : WFO Mode of Hire : Permanent Note : NA