Customer Service Consultant

Exciting opportunity for a Customer Service Consultant to deliver high-quality service to residential and commercial customers. Handle escalated calls, resolve complex issues, and identify cross-sell opportunities. Ideal for candidates with customer service and sales experience in a high-volume environment.

Skills

• customer service
• escalated call handling
• telephone sales
• contract compliance
• billing escalations
• service level management
• cross-selling
• performance metrics reporting
• data entry
• crm systems
• billing and scheduling
• team collaboration
• problem resolution
• service data management
• ad hoc reporting
• quality improvement
• productivity improvement