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You'll join the Customer Service team and own the customer relationship end-to-end — from the first quote request to ongoing support after the order is delivered. You'll help customers get the print product they need, fast and without hassle, by answering their questions, quoting jobs, following up on open opportunities, and resolving any issues that come up along the way.
What you'll do:
Respond to customers via phone, email, LINE, and Facebook (through Zendesk), providing guidance on products, services, and pricing
Prepare and follow up on quotations for standard print jobs, helping customers move forward when they're ready
Respond to objections (price, timing, specifications) constructively and find solutions that work for both the customer and the company
Resolve product or service issues by clarifying the complaint, identifying the cause, explaining the best solution, and following up until it's fully resolved
Coordinate with other departments (Production, Logistics, Finance) on complaints and special requests through our complaints dashboard, ensuring clean handoffs
Flag recurring issues and commercial opportunities to management so we can improve the customer experience over time
Good command of Thai and English, both written and spoken
Strong communication skills — clear, professional, and adaptable to different customer styles
Comfortable with the commercial side of customer service — quoting clearly, following up when needed, and discussing price or terms with confidence
Process orientation and reliability — you do what you say you'll do, on time, consistently
Service mindset combined with quick thinking and good judgment under pressure
Experience handling complaints, frustrated customers, and getting "no" / silence as an answer without taking it personally. You stay professional and recover quickly
Strong interpersonal and coordination skills
0–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates welcome)