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Jobs / Customer Service Representative in United States of America
1 month ago
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Masco·1 month ago
1 month ago

Customer Service Rep II

Santa Ana, United States of AmericaFull-timeMid · 2-5 years

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About this role

We are expanding our team: As a Customer Service Representative II, you will provide luxury-level technical support and respond to product inquiries from trade customers and homeowners. Utilise your experience in telephone-based customer service and plumbing products to deliver high-quality service. Ideal for candidates with strong communication skills and a background in customer service.

Skills

  • customer service
  • technical support
  • plumbing product knowledge
  • salesforce
  • product research
  • warranty process administration
  • ms office
  • sap
  • cross-functional collaboration
  • call center operations
  • escalation management
  • multichannel communication
  • decision making
H1B sponsor likely
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