Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Customer Service Representative 客服代表
Job Responsibilities:
- Receives, processes and confirms all orders and inquiries by phone, fax or any other means from sales and customers -- domestic, oversea (Asian) market, and internal customers.
- Arrange shipments including freight forwarders administration.
- Assist in resolving all customers’ complaints in courteous manner, recommend improvements in the complaints system.
- Arrange samples and promotional catalogues required by sales and customers. Assist in distributing certificates/report etc. to customers from Quality Assurance Department.
- Assist in customs declaration process with customs broker to make sure the export process successfully.
- Assist in organizing all visits to company by customers, delivery samples & presentations to customers.
- Recommend changes to minimize finished goods inventories, contribute to decisions on stocking level, recommend departmental system priorities, policies etc.
Requirements:
- College diploma or above.
- Good command of oral English and written English.
- Strong communication and interpersonal skill.
- Good listener and be patient.
- Being able to work under high pressure.
- With SAP operation skill is priority.
Remarks: 1 year contract for the position
Time Type:
Full time
