Customer Service Representative
Delhi NCR, IndiaFull-timeEntry · 0-2 years
About this role
About Digilawyer.ai
DigiLawyer is an AI-based legal co-pilot for lawyers that helps them in legal research, drafting, and document management & analysis.
DigiLawyer is India’s most trusted legal-tech platform that uses AI and expert support to help individuals and businesses. Our Agentic system offers quick AI-powered assistance and also connects you with verified legal and compliance professionals for consultations, documentation, notices, and compliance services such as Company Registration, Trademark, and e-govt processes.
Job Title: Customer Service Representative (Inbound)
Experience: 0–2 Years
Location: Noida
Job Overview:
We are looking for a proactive and customer-focused Customer Service Representative to handle primarily inbound customer interactions. The role involves addressing customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
This role will be 80% inbound and 20% outbound, including follow-ups and feedback calls.
Key Responsibilities:
- Handle 80+ inbound calls/emails/chats daily and resolve customer queries efficiently.
- Provide accurate information about products/services to customers.
- Manage customer complaints and concerns professionally with quick resolution.
- Conduct outbound follow-up calls (20%) for feedback, issue resolution, and lead nurturing.
- Maintain and update customer records in CRM/tools.
- Ensure high customer satisfaction through effective communication and problem-solving.
- Coordinate with internal teams for issue escalation and resolution.
Requirements:
- Excellent communication skills (Hindi & English / Hinglish).
- Strong listening and problem-solving abilities.
- Basic computer knowledge (MS Excel, CRM tools preferred).
- Ability to handle customer pressure and multitask.
- Positive attitude and customer-first approach.
- Freshers and experienced candidates are welcome.
Preferred Skills:
- Prior experience in customer service or call center roles.
- Ability to handle difficult conversations calmly.
- Good typing speed and attention to detail.