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Job Title: Customer Service Representatives (Onsite – Night Shift )
Company: CSV Now Philippines
Location: 1Nito Tower Building, Cebu City, Cebu
Job Type: Full-time | Onsite
Company Overview:
CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.
This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.
Role Overview:
We are looking for Customer Service Representatives to join our growing team.
This role is ideal for individuals who thrive in a dynamic environment and have a passion for assisting customers. You will serve as a key point of contact, providing support, addressing inquiries, and ensuring a positive customer experience across various channels.
More than just a role, this is an opportunity to develop your skills, enhance your communication abilities, and grow your career within a supportive and people-focused organization.
What You’ll Be Doing:
Serve as the main point of contact for customers, assisting with inquiries across various communication channels.
Maintain a positive, empathetic, and professional attitude in all customer interactions.
Utilize available resources and internal tools to provide accurate and timely responses to customer concerns.
Address and resolve customer issues efficiently while ensuring a high level of service quality.
Coordinate with internal teams to ensure prompt and effective resolution of concerns.
Accurately document customer interactions in the system and follow-up.
Collaborate with team members and other departments to ensure seamless communication and service.
Escalate complex or unresolved concerns following established procedures and guidelines.
Who We’re Looking For:
Open to candidates with no BPO experience
Strong English communication skills, both written and verbal
Excellent comprehension and active listening skills
A quick learner with the ability to adapt to new tools, systems, and processes
Work Schedule & Location:
Onsite at 1Nito Tower, Cebu City
Night shift, with openness to a shifting schedule
Perks and Benefits:
Enjoy a 13th-month salary
10% night differential
HMO coverage begins upon regularization
Full government-mandated benefits
Exciting career growth opportunities in a pioneering account
Positive, collaborative, and growth-driven work environment
