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Veterinary Client Care Representative | $18.50–$22/hr
Florida Veterinary Referral Center | Estero, FL
Part-Time | Thursdays and Fridays, 5:00 PM–12:00 AM | No Overnights
$18.50–$22/hr based on experience + $2/hr weekday evening differential after 7:00 PM
Florida Veterinary Referral Center (FVRC) in Estero, FL is looking for an experienced Veterinary Client Care Representative to join our specialty and emergency hospital. This role is ideal for a client service professional who can provide a calm, compassionate experience for clients during stressful moments while working closely with a supportive medical team.
You'll help clients and their pets navigate emergency and specialty care while supporting check-in, phone communication, care coordination, and the day-to-day flow of a busy veterinary hospital.
$18.50–$22 per hour based on experience
Additional $2 per hour weekday evening differential for hours worked after 7:00 PM
Part-Time
Thursdays and Fridays
5:00 PM–12:00 AM
No overnight CSR shifts required
Welcome clients and their pets with a calm, compassionate, and professional approach
Check in patients and assist clients as they navigate emergency and specialty care
Answer phones and help connect clients with the appropriate members of the medical team
Coordinate client communication and patient care information
Support the medical team by helping maintain an organized and efficient client service area
Manage multiple priorities in a fast-paced emergency and specialty environment
Use hospital technology and software systems to accurately document and communicate information
Work closely with teammates to ensure clients receive clear, compassionate, and timely support
Help maintain a positive and collaborative hospital environment
1–2 years of experience in veterinary medicine
Emergency or specialty veterinary experience preferred
Clear, compassionate, and strong communication skills
Ability to remain composed and professional during stressful or emotional client interactions
Strong multitasking, organizational, adaptability, and problem-solving skills
Comfortable learning and using technology and hospital software systems
Team-first mindset and willingness to support teammates
Fluent English speaking and reading skills required.
Florida Veterinary Referral Center (FVRC) is a specialty and emergency veterinary hospital in Estero, FL where collaboration and teamwork are central to providing excellent patient and client care.
Our Client Care Representatives help connect clients and their pets with the medical team, supporting patient check-in, phone communication, care coordination, and the smooth operation of the hospital. FVRC is committed to creating a supportive environment where team members can contribute, grow, and make a meaningful difference.
Florida Veterinary Referral Center is located in Estero, FL and serves surrounding communities throughout Southwest Florida. Estero offers convenient access to Southwest Florida communities, Gulf Coast beaches, outdoor recreation, and the greater Fort Myers and Naples areas.
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
