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About Specialty Program Group:
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
About Global Marine
With a reputation for careful underwriting of each risk, Global Marine has the ability to place cost effective and comprehensive coverage for your client’s watercraft and yacht needs. In addition to marine related expertise, GMIA also has placement solutions for your client’s RV/Motorcoach risks that fall outside of the standard market.
Global Marine offers extensive boat insurance across all 50 states, keeping boaters afloat from the Pacific to the Atlantic, and all the lakes in between. Being boaters ourselves, we understand the value in spending a day aboard your vessel free from worry.
At Global Marine Insurance Agency, we take pride in our customer service and are ready to help you. We value every agent and client that selects us for their boat and yacht insurance needs, that’s why we don’t offer “one size fits all” policies. Our team of underwriters will take the time to speak with you to understand your specific needs based on geographic location, equipment, and time of year, among other factors for the best coverage combination.
Recreational Marine Service Representative: The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.
Responsibilities:
Managing Inbound Calls
Receive inbound calls including transferred calls from current clients/brokers
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details, the company, and issues with accounts for the clients/brokers.
Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.
Endorsements/Renewals
Request and process all endorsements, diary information, follow up, if necessary, answer questions/concerns.
Process renewals/new business
Payments
Upon notification from accounting that an account is past due, contact the insured via email for payment.
Other Administrative Tasks Include but not limited to:
Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.
Requirements:
The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
Demonstrated strong decision-making ability
Excellent communication skills, both verbal and written
Strong phone etiquette
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Flexibility with daily tasks
Fast and accurate typing skills
Goal oriented
Ability to learn and navigate new software quickly
Strong ability to organize and prioritize
Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone
3 years customer experience
P & C License required for this position
Salary Transparency:
Disclosure required under applicable state or municipality regulations: The expected salary for this position is $20/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
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Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
