Customer Service Supervisor 2

Become part of our team as a Customer Service Supervisor, overseeing daily operations and ensuring positive customer relationships. Lead and coach a team to deliver excellent service, manage case volumes, and drive operational excellence. Ideal for experienced supervisors with strong leadership and customer service expertise.

Skills

• team leadership
• customer service management
• performance management
• coaching and development
• workload balancing
• customer relationship management
• contact center operations
• escalation management
• process improvement
• quality assurance
• data analysis
• kpi monitoring
• staff training
• onboarding
• hiring
• employee evaluation
• conflict resolution
• continuous improvement
• telephony systems
• customer service technologies