Customer Service Team Trainer, Geisinger Health Plan ( Eastern Standard Time Zone resident )

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

The Senior Trainer serves as an advanced training resource, bridging the gap between Trainer and Lead Trainer roles. This position delivers training, assists in curriculum development, and provides mentorship to trainers while supporting departmental initiatives.

Job Duties:

• Deliver training to new hires and experienced staff across multiple lines of business. 

• Assist in developing and refining training materials, agendas, and resources under the direction of the Lead Trainer. 

• Conduct follow-up evaluations and provide feedback to trainees and trainers. 

• Mentor and support trainers in instructional techniques and classroom management. 

• Participate in planning and preparation of educational programs 

• Collaborate with Lead Trainer to maintain consistency in training content and standards. 

• Collaborate with vendors to maintain positive training relationships 

• Collaborate with WFM to ensure accountability with attendance, competency and vendor relations 

• Provide input on updates to training materials based on policy and procedure changes. 

• Conduct quality audits of trainers and report findings to Lead Trainer. 

• Support health plan-wide implementations and system enhancements. 

• Maintain training rooms and equipment. 

• May lead small-scale projects or specialized training sessions as assigned within and outside GHP. 

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 3 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Customer Retentions, Customer Service, Service Request Management Process

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.