Customer Solutions Engineer
About this role
Great benefits and remuneration
Join a first-class leadership team who put their people first
Global exposure with career development opportunities
At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
Our work will take you in different directions
We're seeking an experienced Senior Customer Solutions Engineer to join our dynamic Product Team based in Mascot, NSW. This is a unique opportunity to combine your technical expertise, problem-solving skills, and regulatory knowledge to make a real impact across our business and the communities we serve.
In this role, you will lead the preparation and verification of regulated designs and issue Design Compliance Declarations (DCDs) under the NSW Design and Building Practitioners (DBP) Act. Collaborating with industry experts, you will drive design excellence to ensure the highest standards of compliance, quality, and customer satisfaction.
What will you be doing?
Work closely with building practitioners, Principal Design Practitioners, and Certifiers to ensure construction activities align with approved designs and regulatory requirements.
Prepare and verify regulated designs and issue Design Compliance Declarations (DCDs) under the NSW Design and Building Practitioners (DBP) Act.
Support the sales and operations teams.
Collaborate with regional and global stakeholders, providing insights and feedback to drive continuous improvement and enhance frontline operations.
Manage design variations efficiently, maintaining accurate and comprehensive documentation to support Building Commission NSW compliance and audit obligations.
Ensure lift, escalator, and moving walkway systems are fully integrated within regulated buildings and comply with all relevant Building Code of Australia (BCA) requirements.
Provide subject matter expertise and technical support to the wider CSE team on relevant building codes, standards, and compliance requirements.
What are we looking for?
Minimum of 10 years Vertical Transport Engineering experience (minimum of 5 based in Australia).
Registered Design Practitioner VT in NSW.
Bachelor Degree in Mechanical, Mechatronics or Electrical Engineering.
Effective communication skills with the ability to communicate with confidence and clarity.
Ability to read technical drawings and translate customer needs into technical specifications.
Proven ability to work autonomously as well as collaboratively within a team, while managing time and priorities effectively.
What do we offer?
Enjoy career progression opportunities within a global organisation.
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.
Grow with comprehensive learning and development programs covering a wide range of professional skills.
Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html