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davidkennedyrecruitment·1 month ago

Customer Support Agent (French)

Lisbon, PortugalOn-siteInternshipEntry · 1+ yearsH1B likely

About this role

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent 

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES:

  • Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)

  • Assist clients with account-related queries, including identity verification and account information confirmation

  • Adhere to regulatory guidelines and internal procedures as directed by the client

  • Troubleshoot issues and offer effective solutions tailored to customer needs

  • Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction

  • Maintain accurate documentation of interactions and updates in internal systems

  • Collaborate with team members to meet service goals and share best practices.

 

REQUIREMENTS:

  • Native / fluent in French both verbal and written. Fluent in English (C1 level)

  • At least 1 year of experience in customer service, with a strong customer-centric approach

  • High attention to detail and accuracy in handling customer information

  • Proficiency with automated customer support tools and platforms (preferred)

  • Ability to analyze problems, think critically, and resolve issues independently

  • Friendly, professional, and proactive approach to customer service

  • Experience across various industries such as retail, banking, or general customer support is beneficial

  • Comfortable working in rotating shifts and full-time on-site schedules

  • Adaptable and flexible to changing procedures, technologies, and customer expectations

  • Ability to work on 24/7 shift rotation.

 

OFFER:

  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

  • Support from colleagues with coaching and mentoring opportunities

  • Health and Wellbeing initiatives

  • Monthly meal allowance

  • And much more!

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