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davidkennedyrecruitment·1 month ago

Customer Support Agent (Spanish)

Lisbon, PortugalOn-siteInternshipEntry · 1+ yearsH1B likely

About this role

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agent to join their team in Lisbon, Portugal.


Position: Customer Support Agent 

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months) 

Remuneration: Base salary + bonuses

 

DUTIES AND RESPONSIBILITIES:

  • Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)

  • Assist clients with account-related queries, including identity verification and account information confirmation

  • Adhere to regulatory guidelines and internal procedures as directed by the client

  • Troubleshoot issues and offer effective solutions tailored to customer needs

  • Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction

  • Maintain accurate documentation of interactions and updates in internal systems

  • Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

  • Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)

  • Minimum of a High School diploma

  • At least 1 year of experience in customer service, with a strong customer-centric approach

  • Consistent work history with demonstrated stability

  • Strong interpersonal skills with a collaborative team spirit

  • Proven ability to thrive in fast-paced environments with strong multitasking abilities

  • High attention to detail and accuracy in handling customer information

  • Proficiency with automated customer support tools and platforms (preferred)

  • Ability to analyze problems, think critically, and resolve issues independently

  • Friendly, professional, and proactive approach to customer service

  • Experience across various industries such as retail, banking, or general customer support is beneficial

  • Comfortable working in rotating shifts and full-time on-site schedules

  • Adaptable and flexible to changing procedures, technologies, and customer expectations.

 OFFER:

  • Opportunity to work with a leading global travel & tourism brand

  • Working schedule: Monday - Sunday, 24/7 rotative shifts 

  • Competitive salary with performance-based incentives

  • Professional growth opportunities within the BPO industry

  • Collaborative and supportive work environment

  • Access to exclusive travel perks and discounts.

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