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David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Arabic speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Review and evaluate AI-generated responses using detailed quality and annotation guidelines
Label and annotate language model outputs accurately and consistently
Assess AI-generated content for quality, relevance, factual accuracy, safety and policy compliance
Apply complex annotation guidelines across different scenarios and content types
Identify inconsistencies, edge cases and potential quality issues and escalate them when required
Review and analyse structured text, language data and AI-generated content
Maintain high levels of accuracy and quality while meeting productivity targets
Provide accurate evaluations, annotations and actionable feedback to support AI model improvement
Maintain strict confidentiality and follow project, data security and quality standards
Adapt to updated guidelines, processes and project requirements.
REQUIREMENTS:
Native-level proficiency in Arabic, with excellent written communication skills
Good command of English (minimum B2 level)
Strong understanding of Generative AI, Large Language Models (LLMs), and AI annotation or evaluation platforms
Previous experience in AI data annotation, LLM evaluation, RLHF, SFT, Quality Assurance, Content Labeling, Trust & Safety or a similar analytical environment is highly desirable
Excellent analytical and critical thinking skills with strong attention to detail
Ability to make objective and evidence-based decisions
Ability to interpret and consistently apply complex written guidelines and policies
Strong reading comprehension and written language skills
Ability to evaluate structured text, datasets and AI-generated content accurately
Comfortable working in a fast-paced, quality-driven environment with productivity and accuracy targets
Professional and reliable approach with strong integrity
Ability to handle confidential and sensitive information with discretion.
BENEFITS:
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
Full-time employment in Lisbon
24/7 rotational working schedule
2 rotational days off
Opportunity to work in the rapidly developing field of Generative AI and Large Language Models
International and multicultural working environment
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!
