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davidkennedyrecruitment·3 days ago

Customer Support Representative (Croatian/Serbian)

Budapest, HungaryHybridInternshipMid · 2-5 yearsH1B likely

About this role

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian/Serbian-speaking Customer Support Representative for its technical support team in Budapest. This is an excellent opportunity to join an international environment, receive comprehensive technical training and build a long-term career supporting innovative consumer technology products.

 

Position: Customer Support Representative 

Location: Budapest, Hungary 

Work model: hybrid (after training phase)

Employment type: Full-time

Remuneration: Base salary + performance bonuses. 

 

DUTIES AND RESPONSIBILITIES:

  • Provide technical customer support via phone, email and chat for consumer devices

  • Assist customers with software and hardware-related enquiries and basic troubleshooting

  • Handle customer complaints and resolve product or campaign-related issues professionally

  • Guide customers through device setup, features and functionality

  • Escalate complex technical issues to the appropriate internal teams when required

  • Maintain accurate records of customer interactions in internal systems

  • Deliver high-quality customer service while meeting productivity and quality targets

  • Keep up to date with product knowledge and internal support procedures.

 

REQUIREMENTS:

  • Native or fluent Croatian or Serbian (C1/C2), both written and spoken

  • Good command of English (minimum B2)

  • Serbian candidates must already hold a valid Hungarian residence and work permit

  • Previous customer service or technical support experience is an advantage

  • Interest in technology and willingness to learn technical products quickly

  • Strong communication and problem-solving skills

  • Good computer literacy and ability to learn new systems

  • Customer-focused with a professional and solution-oriented mindset

  • Ability to work effectively in a multicultural team environment.

 

OFFER: 

  • Hybrid working model after training (1–2 office days per week)

  • 3 weeks of fully paid in-person training in English

  • Indefinite employment contract

  • Competitive salary including language and performance bonus

  • Meal allowance (cafeteria benefit) after probation period

  • Private health insurance after probation period

  • Relocation support for eligible candidates

  • Career development within an international technology support environment

  • And many more!!!!

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